Privacy Policy – Learners Avenue

Effective Date: October,2025

At Learners Avenue (accessible via learnersavenue.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, store, use, and disclose information when you register with us, use our services, visit our website, or otherwise interact with us.

By registering with or using Learners Avenue, you agree to this Privacy Policy.

1. Information We Collect

We collect information in several ways:

1. Information you provide directly

• When you register as a student or tutor: name, email address, phone number, location, educational background, subjects of interest or teach, credentials, and any uploaded documents (e.g. CV, certifications).
• When you contact us: the content of your message, attachments, and contact details.
• When you schedule or manage tutoring sessions: preferences, schedules, notes, or materials you upload.
• Payment & billing information (if payments are processed through us): card details, billing address, transaction records.

1. Technical & usage information (automatically collected)

• Log files: IP address, browser type, device information, timestamps, referring URLs, pages visited.
• Cookies and tracking technologies: to store your preferences, track visits, and improve user experience.
• Analytics: aggregated statistics to understand how visitors use the site and improve our services.

2. How We Use Your Information

We use your data for the following purposes:

• To register and verify your identity as a student or tutor.
• To match and connect students with suitable tutors.
• To facilitate scheduling, communication, delivery, and management of tutoring sessions.
• To process payments and manage billing and refunds.
• To send you transactional messages (confirmation, reminders, updates) and service-related communications.
• To provide support and respond to your inquiries.
• To analyze and improve our platform’s performance, features, and user experience.
• To enforce our policies, detect fraud, abuse, or security breaches.
• To comply with legal or regulatory obligations.

3. Disclosure & Sharing of Information

We do not sell your personal data. We may share your information with:

• Other registered users (students or tutors) for the purpose of facilitating tutoring sessions.
• Service providers and third-party vendors (e.g. payment processors, hosting providers, analytics services) under strict confidentiality and only as needed.
• Legal and regulatory authorities when required by law, to protect our rights or safety.
• In case of a corporate transaction (merger, acquisition, sale), your data may be transferred under terms of confidentiality.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Maintain session information.
• Monitor and analyze site usage and performance.
• Provide targeted (but not intrusive) notifications or improvements.

You can choose to disable cookies in your browser settings, but this may affect your ability to use parts of the platform.

5. Data Retention

We will retain your data for as long as needed to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, or enforce our policies. If you request deletion, we will erase your account data unless we must retain certain information for legal reasons.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data.
• Rectify or update your information.
• Erase your data (the “right to be forgotten”) where permitted.
• Restrict or object to certain processing (e.g. direct marketing).
• Withdraw consent (where processing is based on consent).
• Request data portability (receive your data in a structured, machine-readable format).

To exercise these rights, contact us at work@learnersavenue.com . We may require verification before processing such requests.

7. Children’s Privacy

Learners Avenue is not intended for children under [minimum age, e.g. 13 or 16] except with parental or guardian consent. We do not knowingly collect personal information from children under that age. If you believe a child has provided us with their data, please contact us to delete it.

8. Security

We employ technical, administrative, and physical safeguards (e.g. encryption, secure servers, restricted access) to protect your data. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Transfers

Your data may be transferred to, stored in, or processed in a country other than your own. When doing so, we will take steps to ensure your information is treated securely and in accordance with this policy and applicable laws.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify registered users (e.g. via email or platform notice) and post the new version with a revised effective date.

11. Contact Us

For any questions or concerns about this policy or data practices, contact:

Learners Avenue
Email: work@learnersavenue.com